Filippo VISINTIN

Ruolo attuale:: Professore Associato
SSD:: IEGE-01/A - Ingegneria economico-gestionale
Afferenza organizzativa:: Dipartimento di Ingegneria Industriale

Recapiti

filippo.visintin(AT)unifi.it

Ulteriori Recapiti

	Viale Morgagni 40
	+39 331 6949802
	filippo.visintin(AT)unifi.it

Filippo VISINTIN

Orario di ricevimento (aggiornato al 14/02/2019)

Mercoledì 13.00-14.00, stanza 341 (ex 635) Centro Didattico Morgagni

Giovedì 13.00-14.00, stanza 341 (ex 635) Centro Didattico Morgagni

Si prega di prenotare il ricevimento inviando una email a filippo.visintin@unifi.it

Filippo VISINTIN

Biografia

Filippo Visintin è Professore Associato di Service Design and Management presso la Scuola di Ingegneria dell’Università di Firenze. Coordina il corso di Laurea Magistrale Internazionale in Ingegneria Gestionale ed è Direttore Scientifico del Laboratorio Information-Based Industrial Services (IBIS Lab). A maggio 2021 ha conseguito l’Abilitazione Scientifica Nazionale (ASN) come Professore Ordinario di Ingegneria Gestionale.

È stato co-fondatore e co-proprietario di SmartOperations srl, spin-off dell’Università di Firenze ora parte del gruppo Digital360. Con una decennale esperienza come consulente nell’ottimizzazione dei processi in ambito sanitario, la sua ricerca si concentra su healthcare operations management, simulazione, servitizzazione del manifatturiero ed economia circolare.

È membro dell’Associazione Italiana di Ingegneria Gestionale (AiIG).

I suoi lavori sono stati pubblicati su prestigiose riviste internazionali, tra cui European Journal of Operational Research, Omega, Industrial Marketing Management, International Journal of Production Economics, Computers in Industry, Computers & Industrial Engineering, Flexible Services and Manufacturing Journal, Management Decision, Journal of Intelligent Manufacturing, Production Planning & Control, Sustainable Production and Consumption, Journal of Medical Internet Research e IMA Journal of Management Mathematics.

Filippo VISINTIN

Curriculum

CV-Italiano

Filippo VISINTIN

Interessi

Service operations management

Servitization of manufacturing

Healthcare management

Discrete-event simulation

Service design

Circular economy

Filippo VISINTIN

Pubblicazioni

Legenda

Contributo su rivista |

Articolo su libro |

Libro |

Contributo in atti di convegno (proceeding) |

Brevetto |

Curatela | Altro

Altro |

Tesi di Dottorato

Bussolo, Guilherme Hörner; Bressanelli, Gianmarco; Visintin, Filippo; Saccani, Nicola (2025). Italy. In: Wynn M. , Wiegand T.. Sustainability, the Circular Economy and Digitalisation in the European Textile and Clothing Industry., pp. 105-133 Springer Nature Singapore Pte Ltd, ISBN:9789819791156., vol. SDGs and Textiles.: DOI Accesso ONLINE all'editore

Cappanera, Paola; Visintin, Filippo; Vannelli, Sara (2025). Home-based care and center-based care: From being alternatives to being synergistic. Optimization models to support flexible care delivery. OMEGA, vol. 131, pp. 1-19, ISSN:0305-0483 DOI Accesso ONLINE all'editore

Vannelli, Sara; Visintin, Filippo; Dosi, Clio; Fiorini, Laura; Rovini, Erika; Cavallo, Filippo (2024). A Framework for the Human-Centered Design of Service Processes Enabled by Medical Devices: A Case Study of Wearable Devices for Parkinson’s Disease. INTERNATIONAL JOURNAL OF ENVIRONMENTAL RESEARCH AND PUBLIC HEALTH, vol. 21, pp. 0-0, ISSN:1660-4601 DOI Accesso ONLINE all'editore

Ermini, Claudia; Visintin, Filippo; Boffelli, Albachiara (2024). Understanding supply chain orchestration mechanisms to achieve sustainability-oriented innovation in the textile and fashion industry. SUSTAINABLE PRODUCTION AND CONSUMPTION, vol. 49, pp. 415-430, ISSN:2352-5509 DOI

Agnihothri, Saligrama; Cappanera, Paola; Nonato, Maddalena; Visintin, Filippo (2024). Appointment scheduling in surgery pre-admission testing clinics. OMEGA, vol. 123, pp. 1-24, ISSN:0305-0483 DOI Accesso ONLINE all'editore

Hörner Bussolo, Guilherme; Bressanelli, Gianmarco; Visintin, Filippo; Saccani, Nicola (2024). Toward the European Union 2030 Strategy for Textiles: A Review. In: APMS 2024, Chemnitz, Springer, pp. 382-397, ISBN:9783031716218 DOI

Visintin, Filippo; Aloini, Davide; Gitto, Simone; Vannelli, Sara; Di Feo, Daniele (2023). Efficiency in radiology departments: a two-stage analysis. FLEXIBLE SERVICES AND MANUFACTURING JOURNAL, pp. 0-0, ISSN:1936-6582 DOI

Saccani, Nicola; Bressanelli, Gianmarco; Visintin, Filippo (2023). Circular supply chain orchestration to overcome Circular Economy challenges: An empirical investigation in the textile and fashion industries. SUSTAINABLE PRODUCTION AND CONSUMPTION, vol. 35, pp. 469-482, ISSN:2352-5509 DOI

Sara Vannelli; Filippo Visintin (2023). PCN 2.0 Diagrams – An Improved Visual Framework for Service Processes Management and Innovation. In: International Forum on Knowledge Asset Dynamics 2023, IFKAD, pp. 0-19.

Vannelli S.; Visintin F. (2023). A Process-Based Taxonomy of Medical Devices for Clinical Pathways Design and Innovation. In: Towards a Smart, Resilient and Sustainable Industry - Proceedings of the 2nd International Symposium on Industrial Engineering and Automation ISIEA 2023, ita, 2023, Springer Science and Business Media Deutschland GmbH, vol. 745, pp. 296-308, ISBN:978-3-031-38273-4 DOI

Matteo Lapucci; Paola Cappanera; Fabio Schoen; Filippo Visintin; Fabio Tardella; (2023). Optimization and Decision Science: Operations Research, Inclusion and Equity. In: Paola Cappanera, Matteo Lapucci, Fabio Schoen, Marco Sciandrone, Fabio Tardella, FIlippo Visintin. Optimization and Decision Science: Operations Research, Inclusion and Equity, pp. 7-14 Springer, ISBN:978-3-031-28862-3. DOI Accesso ONLINE all'editore

Gianmarco Bressanelli, Caterina Nesi, Nicola Saccani, Filippo Visintin (2022). Circular Economy in the Textile Industry: Evidence from the Prato District. In: Gianmarco Bressanelli, Caterina Nesi, Nicola Saccani, Filippo Visintin. Role of Circular Economy in Resource Sustainability, pp. 123-131, Svizzera: Springer, ISBN:978-3-030-90216-2. DOI

Santini, Erica; Forrer, Valentina; Visintin, Filippo (2022). Service Capabilities Development in the Servitization and Digital Servitization Journey. In: Academy of Management annual meeting, Academy of Management, vol. 2022, pp. 0-0. DOI

Gianmarco Bressanelli; Filippo Visintin; Nicola Saccani (2022). Circular Economy and the evolution of industrial districts: A supply chain perspective. INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS, vol. 143, pp. 1-39, ISSN:0925-5273 DOI Accesso ONLINE all'editore

Paola Cappanera; Maddalena Nonato; Filippo Visintin; Roberta Rossi (2022). Rush order containment of critical drugs in ICUs. PLOS ONE, vol. 17, pp. 1-41, ISSN:1932-6203 DOI Accesso ONLINE all'editore

Mucchi, Lorenzo; Jayousi, Sara; Cappanera, Paola; Visintin, Filippo; Zoppi, Paolo; Paoletti, Elisabetta; Geli, S.; Dionisio, P.; Tamburini, E.; Paggetti, C. (2022). PROASSIST4.0: An Optimized Tele-Assistance System for the Future Healthcare. In: IEEE 16th International Symposium on Medical Information and Communication Technology, IEEE, pp. 1-5, ISBN:978-1-6654-7251-7 DOI

Gualtiero Fantoni, Chiara Mocenni, Filippo Visintin (2021). Processi di digitalizzazione delle imprese toscane nel settore turistico. Italia: Declar srl, ISBN:9788894901085 Accesso ONLINE all'editore

Oliveira, Mariana; Visintin, Filippo; Santos, Daniel; Marques, Inês (2021). Flexible master surgery scheduling: combining optimization and simulation in a rolling horizon approach. FLEXIBLE SERVICES AND MANUFACTURING JOURNAL, vol. ., pp. 1-35, ISSN:1936-6582 DOI Accesso ONLINE all'editore

Cappanera, Paola; Visintin, Filippo; Rossi, Roberta (2021). The emergency department physician rostering problem: obtaining equitable solutions via network optimization. FLEXIBLE SERVICES AND MANUFACTURING JOURNAL, vol. ., pp. 1-44, ISSN:1936-6582 DOI Accesso ONLINE all'editore

Valentina Forrer, Erica Santini, Filippo Visintin, Enrico Zaninotto (2021). Organizational solutions in the servitization and digital servitization journey. In: Spring Servitization Conference 2021, Virtual Event, 10–12 May 2021, LG Davise Solutions Ltd, Birmingham, UK., pp. 88-96, ISBN:9781854494993

Cappanera, P., Visintin, F., Rossi, R. (2020). A Two-Phase Approach to the Emergency Department Physician Rostering Problem. In: Bélanger V., Lahrichi N., Lanzarone E., Yalçındağ S.. Health Care Systems Engineering, pp. 79-91, Cham: Springer, ISBN:978-3-030-39693-0. DOI Accesso ONLINE all'editore

Bressanelli, G. , Visintin F., Saccani, N., Perona, M. (2020). Towards a Circular Supply Chain for Textiles: an overview of cases. In: XXV Summer School “Francesco Turco” – Industrial Systems Engineering, Virtual Event, 9-11 September 2020, AIDI, pp. 1-7.

Paola Cappanera, Jingshan Li, Evren Sahin, Nico J. Vandaele , Filippo Visintin (2020). Editorial for the special issue on “Modelling, simulation, and optimization in health care”. FLEXIBLE SERVICES AND MANUFACTURING JOURNAL, vol. 32, pp. 1-5, ISSN:1936-6582 DOI Accesso ONLINE all'editore

Visintin, Filippo; Caprara, Caterina; Puggelli, Francesco (2019). Experimental Design and Simulation Applied to a Paediatric Emergency Department: A Case Study. COMPUTERS & INDUSTRIAL ENGINEERING, vol. 128, pp. 755-781, ISSN:0360-8352 DOI Accesso ONLINE all'editore

Cappanera, Paola; Visintin, Filippo; Banditori, Carlo; Di Feo, Daniele (2019). Evaluating the long-term effects of appointment scheduling policies in a magnetic resonance imaging setting. FLEXIBLE SERVICES AND MANUFACTURING JOURNAL, vol. 31, pp. 212-254, ISSN:1936-6582 DOI Accesso ONLINE all'editore

M'Hallah, Rym; Visintin, Filippo (2019). A stochastic model for scheduling elective surgeries in a cyclic Master Surgical Schedule. COMPUTERS & INDUSTRIAL ENGINEERING, vol. 129, pp. 156-168, ISSN:0360-8352 DOI Accesso ONLINE all'editore

Carlo Di Geronimo, Filippo Visintin, Francesco Puggelli (2019). Analisi e reingegnerizzazione dei processi di un punto prelievi attraverso la simulazione a eventi discreti: il caso dell'Azienda ospedaliero-universitaria Meyer. POLITICHE SANITARIE, vol. 4, pp. 156-167, ISSN:1590-069X

Cappanera, Paola; Visintin, Filippo; Banditori, Carlo (2018). Addressing conflicting stakeholders’ priorities in surgical scheduling by goal programming. FLEXIBLE SERVICES AND MANUFACTURING JOURNAL, vol. 30, pp. 252-271, ISSN:1936-6582 DOI Accesso ONLINE all'editore

Rossi, Roberta; Cappanera, Paola; Nonato, Maddalena; Visintin, Filippo (2018). Cooperative policies for drug replenishment at Intensive Care Units. In: ODS2018 -‐ International Conference on Optimization and Decision Science -‐ XLVIII AIRO Meeting Taormina, Springer International, vol. 1, pp. 433-441. DOI

Afsaneh Roshanghalb, Emanuele Lettieri, Davide Aloini, Lorella Cannavacciuolo, Simone Gitto, Filippo Visintin (2018). What evidence on evidence-based management in healthcare?. MANAGEMENT DECISION, vol. 56, pp. 2069-2084, ISSN:0025-1747 DOI Accesso ONLINE all'editore

Saara Brax; Filippo Visintin (2018). Value Constellations in Servitization. In: Kohtamäki, M., Baines, T., Rabetino, R., Bigdeli, A.Z.. Practices and Tools for Servitization. Managing Service Transition, pp. 83-95 Palgrave McMillan, ISBN:978-3-319-76516-7. DOI Accesso ONLINE all'editore

Aloini, D., Cannavacciuolo, L., Gitto, S., Lettieri, E., Malighetti, P., Visintin, F. (2018). Evidence-Based Management for Performance Improvement in HealthCare. MANAGEMENT DECISION, vol. 56, pp. 2063-2068, ISSN:0025-1747 DOI Accesso ONLINE all'editore

Saccani, Nicola; Visintin, Filippo; Mansini, Renata; Colombi, Marco (2017). Improving spare parts management for field services. A model and a case study for the repair kit problem. IMA JOURNAL OF MANAGEMENT MATHEMATICS, vol. 68, pp. 185-204, ISSN:1471-678X DOI

Visintin, Filippo; Cappanera, Paola; Banditori, Carlo; Danese, Pamela (2017). Development and implementation of an operating room scheduling tool: An action research study. PRODUCTION PLANNING & CONTROL, vol. ., pp. 1-18, ISSN:0953-7287 DOI Accesso ONLINE all'editore

Prak, Dennis; Saccani, Nicola; Syntetos, Aris; Teunter, Ruud; Visintin, Filippo (2017). The Repair Kit Problem with positive replenishment lead times and ﬁxed ordering costs. EUROPEAN JOURNAL OF OPERATIONAL RESEARCH, vol. 261, pp. 893-902, ISSN:0377-2217 DOI Accesso ONLINE all'editore

Brax, Saara; Visintin, Filippo (2017). Meta-model of servitization: The integrative profiling approach. INDUSTRIAL MARKETING MANAGEMENT, vol. 60, pp. 17-32, ISSN:0019-8501 DOI Accesso ONLINE all'editore

Paola, Cappanera; Jingshan, Li; Andrea, Matta; Evren, Sahin; Vandaele, Nico J.; Filippo, Visintin (2017). Health Care Systems Engineering. Springer International Publishing, ISBN:978-3-319-66145-2 DOI Accesso ONLINE all'editore

Cappanera, Paola; Visintin, Filippo (2017). Preface. In: Paola Cappanera, Jingshan Li, Andrea Matta, Evren Sahin, Nico J. Vandaele,Filippo Visintin. Springer Proceedings in Mathematics and Statistics, pp. vii-viii Springer New York LLC, ISBN:9783319661452. DOI Accesso ONLINE all'editore

Xing, Ke; Rapaccini, Mario; Visintin, Filippo (2017). PSS in healthcare: an under-explored field. In: 9th CIRP IPSS Conference: Circular Perspectives on PSS, Copenhagen on, 19-21/06/2017, Elsevier, vol. 64, pp. 241-246. DOI Accesso ONLINE all'editore

Caterina, Caprara; Filippo, Visintin; Francesco, Puggelli (2017). Crowding in Paediatric Emergency Department, A Review of the Literature and a Simulation-Based Case Study. In: Health Care Systems Engineering, Florence, 29-31/5/2017, Springer International Publishing, vol. 210, pp. 293-295, ISBN:978-3-319-66145-2 DOI Accesso ONLINE all'editore

Davide Aloini, Paola Cappanera, Maddalena Nonato, Filippo Visintin, Fabio Schoen (2017). Metodi e modelli di supporto alle decisioni inerenti la logistica del farmaco. POLITICHE SANITARIE, vol. ottobre-dicembre, pp. 206-217, ISSN:1590-069X Accesso ONLINE all'editore

Cappanera, Paola; Nonato, Maddalena; Visintin, Filippo (2016). Routing hazardous materials by compulsory check points in case of variable demand. ELECTRONIC NOTES IN DISCRETE MATHEMATICS, vol. 52, pp. 53-60, ISSN:1571-0653 DOI Accesso ONLINE all'editore

F. Visintin; P. Cappanera; C. Banditori (2016). Evaluating the impact of flexible practices on the master surgical scheduling process: an empirical analysis. FLEXIBLE SERVICES AND MANUFACTURING JOURNAL, vol. 28, pp. 182-205, ISSN:1936-6582 DOI Accesso ONLINE all'editore

Cappanera, Paola; Visintin, Filippo; Banditori, Carlo (2016). A goal-programming approach to the master surgical scheduling problem. In: Second International Conference on Health Care Systems Engineering 2015, Lyon, 27-29 May 2015, Springer, vol. 169, pp. 155-166, ISBN:978-3-319-35130-8 DOI Accesso ONLINE all'editore

Visintin, Filippo; Cappanera, Paola (2016). Scheduling magnetic resonance Imaging examinations: an empirical analysis. In: Second International Conference on Health Care Systems Engineering, Lyon, 27-29 May 2015, Springer, vol. 169, pp. 65-77, ISBN:978-3-319-35130-8 DOI Accesso ONLINE all'editore

Visintin, Filippo; Brax, Saara (2016). Operationalizing servitization and PSS concepts: a systematic review. In: 23rd EurOMA conference - interactions, Trondheim, 18-22/06/2016, NTNU, pp. 0-0, ISBN:978-82-303-3277-1

Agnihothri, Saligrama; Visintin, Filippo; Banerjee, Anu (2015). A queueing system with heterogeneous servers and limited resources. In: EDSI 2015 Conference, Taormina, 31/5/2015-3/6/2015, C.R.I.G. Series – Centro Ricerche Ingegneria Gestionale, pp. 0-0, ISBN:9788894102307

Agnihothri, Saligrama; Visintin, Filippo; Banerjee, Anu (2015). Simulating a Hospital Preadmission Testing Center to Improve Patient Service. In: Merrill Warkentin. The Best Thinking in Business Analytics from the Decision Sciences Institute, pp. 1-12, Stati Uniti: Pearson FT Press, ISBN:9780134072951.

Mario Rapaccini; Filippo Visintin (2015). Devising hybrid solutions: an exploratory framework. PRODUCTION PLANNING & CONTROL, vol. 26, pp. 654-672, ISSN:0953-7287 DOI Accesso ONLINE all'editore

P. Cappanera; F. Visintin; C. Banditori (2014). Comparing resource balancing criteria in master surgical scheduling: a combined optimisation-simulation approach. INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS, vol. 158, pp. 179-196, ISSN:0925-5273 DOI Accesso ONLINE all'editore

F. Visintin; I. Porcelli; A.Ghini (2014). Applying discrete event simulation to the design of a service delivery system in the aerospace industry: a case study. JOURNAL OF INTELLIGENT MANUFACTURING, vol. 25, pp. 1135-1152, ISSN:0956-5515 DOI Accesso ONLINE all'editore

P. Cappanera; Maria Grazia Scutellà; F. Visintin (2014). Home Care Services Delivery: Equity Versus Efficiency in Optimization Models. In: International Conference on Health Care Systems Engineering, HCSE 2013, Milano, 22/05/2013, Springer, vol. 61, pp. 1-13, ISBN:9783319018478 DOI

F. Visintin (2014). Photocopier industry: at the forefront of servitization. In: Gunter Lay. Servitization in Industry, pp. 23-45, Svizzera: Springer, ISBN:9783319069340. DOI Accesso ONLINE all'editore

Mario Rapaccini; Filippo Visintin (2014). Full service contracts in the printing industry. An empirical investigation on service definition. In: International Conference on Engineering, Technology and Innovation (ICE), Bergamo, 23-25 June 2014, IEEE, vol. -, pp. 1-6, ISBN:978-1-4799-4735-5 DOI Accesso ONLINE all'editore

N. Saccani; F. Visintin; M. Rapaccini (2014). Investigating the linkages between service types and supplier relationships in servitized environments. INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS, vol. 149, pp. 226-238, ISSN:0925-5273 DOI

Carlo Banditori; Paola Cappanera; Filippo Visintin (2014). Investigating the relationship between resources balancing and robustness in master surgical scheduling. In: Health Care Systems Engineering 2013, Milano, 22/5/2014, Springer, vol. 61, pp. 149-162, ISBN:978-3-319-01847-8 DOI Accesso ONLINE all'editore

Mario Tucci; Mario Rapaccini; Filippo Visintin; Alberto Rizzi (2013). Assessing the value of an installed base information management system: a simulation-based case study. In: MIM'2013, Sankt Peterburg, June 19-21, 2013, IFAC, pp. 2110-2115. DOI

S. Brax; F. Visintin (2013). METAMODELING SERVITIZATION: CONCEPTUALIZATIONS OF TRANSITION. In: Spring Servitization Conference 2013, Aston, 20/5/2013, Aston Business School, pp. 183-188. Accesso ONLINE all'editore

Rapaccini M., Visintin F. (2013). Il pricing nell'offerta integrata di prodotti e servizi. In: Roberto Pinto. Creare valore con il supply chain management, pp. 120-138, Milano: ESTE, ISBN:9788898053-05-6.

C. Banditori; P. Cappanera; F.Visintin (2013). A combined optimization–simulation approach to the master surgical scheduling problem. IMA JOURNAL OF MANAGEMENT MATHEMATICS, vol. 24, pp. 155-187, ISSN:1471-6798 DOI Accesso ONLINE all'editore

C. Banditori; P. Cappanera; F. Visintin (2013). A combined optimisation-simulation approach to the master surgical scheduling problem. In: XXIV Riunione Scientifica Annuale AiIG 2013, Milano, 17/10/2013, AIIG, pp. 1-31.

F. Visintin; I. Porcelli; A. Ghini (2012). Applying discrete event simulation to the design of a service delivery system in the aerospace industry: a case study. In: 14th IFAC Symposium on Information Control Problems in Manufacturing, Bucharest, 23-25, Borangiu, Theodor; Dolgui, Alexandre; Dumitrache, Ioan; Filip, Florin Gheorghe, vol. Proceedings of the 14th IFAC Symposium on Information Control Problems in Manufacturing Bucharest, Romania, May 23-25, 2012, pp. 1678-1683. DOI

P. Cappanera; F. Visintin; C. Banditori (2012). Operating room scheduling: an empirical study. In: 4th Production and Operations Management World Conference, Amsterdam, 1-5/7/2012, EUROMA, pp. 1-10, ISBN:9789491621000

F. Visintin (2012). Providing Integrated Solutions in the Professional Printing Industry: The Case of Océ. COMPUTERS IN INDUSTRY, vol. 63, pp. 379-388, ISSN:0166-3615 DOI Accesso ONLINE all'editore

M. Rapaccini; F. Visintin (2011). Il value-based pricing nell’offerta di prodotto-servizi: falso mito o realtà?. SISTEMI & IMPRESA, vol. febbraio 2011, pp. 52-59, ISSN:0394-929X

M. Rapaccini; F. Visintin; I. Porcelli (2011). Developing operational understanding of multi - channel service delivery systems through computer simulation. In: 18th EurOMA Conference, Cambridge UK, 3‐6 July 2011, pp. 1-11.

M.Rapaccini; F. Visintin; N. Saccani (2011). Come sviluppare relazioni di successo nella filiera di fornitura di sistemi prodotto-servizio. SISTEMI & IMPRESA, vol. 5 giugno/luglio 2011, pp. 50-57, ISSN:0394-929X

D.Falchetti; P.Bottani; F.Visintin (2011). Previsione delle insolvenze: il caso dei produttori di tessuti tradizionali. AMMINISTRAZIONE & FINANZA, vol. Novembre 2011, pp. 79-84, ISSN:1971-5013

L. Lumini; M. Rapaccini; F. Visintin (2010). Il pricing del prodotto-servizio.

F.Visintin; M.Rapaccini (2010). Exploring the linkage between servitization and financial performances: evidences from the HVAC industry. In: APMS 2010 International Conference, Cernobbio, Como, Italy, 11-13/10/2010, PoliScript, Politecnico di Milano, Italy, pp. 1-8, ISBN:978-886493007-7

F.Visintin; G.Roengen (2010). Fare business con i servizi. Dalla manutenzione dei prodotti alla fornitura di soluzioni: il caso ocè. MANUTENZIONE. TECNICA E MANAGEMENT, vol. 4, pp. 21-23, ISSN:1123-1084 Accesso ONLINE all'editore

M.Rapaccini; F.Visintin (2010). A theoretical framework for pricing product-service systems. In: APMS 2010 International Conference on Advances in Production Management Systems, Cernobbio, Como, Italy, 11-13/10/2010, Poliscript - Politecnico di Milano, Piazza Leonardo da Vinci, 32 - 20133 Milano, pp. 1-8, ISBN:9788864930077

F.Visintin; M.Rapaccini (2010). Il post vendita: arma competitiva e sfida gestionale. SISTEMI & IMPRESA, vol. 2, pp. 52-58, ISSN:0394-929X

P.Cappanera; M.Rapaccini; F.Visintin (2010). La schedulazione dei servizi di campo: metodi e strumenti.

F.Visintin (2010). A methodology to support the development of integrated product-service solutions.. In: APMS 2010 International Conference, Cernobbio, Como, Italy, 11-13/10/2010, APMS, pp. 1-8, ISBN:9788864930077

F. Visintin; M. Rapaccini (2010). Flexibility in field services: a conceptual model. FACES, vol. 8, pp. 80-97, ISSN:1517-8900

F.Visintin (2010). Implementing a servitization strategy in B2B markets: the case of Océ. In: EurOMA's 3rd International Service Operations Management Forum, Bath, UK, 20-21 September, EUROMA, pp. 171-172.

M. Rapaccini; F. Visintin; N. Saccani (2010). Linkages between servitization strategies and sourcing decisions: a preliminary study. In: 17th International Annual EurOMA Conference, Porto, Portugal, 6-9 June 2010, EUROMA, pp. 1-10, ISBN:9789729984730 Accesso ONLINE all'editore

M. Rapaccini; F. Visintin; N. Saccani; (2010). Service sourcing and supplier relationships in product-centricservitization: a preliminary study.. In: EIASM 3RD WORKSHOP ON JOURNAL PUBLISHING FOR NON-NATIVE ENGLISH-SPEAKING RESEARCHERS IN OM, Vicenza, Italy, October 20-21, EUROMA, pp. 1-1. Accesso ONLINE all'editore

Rapaccini, Mario; Visintin, Filippo; Saccani, Nicola (2010). Linkages between servitization strategies and sourcing decisions: a preliminary study. In: APMS 2010 International Conference on Advances in Production Management Systems, 2010, Cernobbio, Como, Italy, 11-13 October, Poliscript - Politecnico di Milano, Piazza Leonardo da Vinci, 32 - 20133 Milano, pp. 1-8, ISBN:9788864930077

F.Visintin; M.Rapaccini (2009). Le prestazioni economico finanziarie degli operatori delle reti di vendita e post-vendita: un’indagine esplorativa nel settore del printing.

F. Visintin; M. Rapaccini (2009). Il post-vendita nel settore della caldarereia e termotecnica. Genova: ECIG, ISBN:9788875441623

M. RAPACCINI; F. VISINTIN; M. MASETTI (2009). A REFERENCE MODEL FOR SUPPORTING THE DESIGN OFSERVICE DELIVERY SYSTEMS. In: 11th International Conference on the Modern Information Technology in the Innovation Processes of the Industrial Enterprises, Bergamo, Italy, 15-16 October, MITIP, pp. 309-316.

L. Fiorucci; M. Rapaccini; F. Visintin (2009). Il controllo delle prestazioni nel Facility Management - Come sviluppare modelli Balanced Scorecard.. MANUTENZIONE. TECNICA E MANAGEMENT, vol. anno XVI, numero 6, pp. 23-27, ISSN:1123-1084

M. Rapaccini; F. Visintin (2009). Measuring Flexibility in Field-Service Using Simulation. In: 13 th IFAC Symposium n Information Control Problems in Manufacturing, Moscow, June 3-5, International Federation of Automatic Control, vol. Proceedings of the 13th IFAC Symposium on Information Control Problems in Manufacturing (INCOM), Moscow, Russia, June 3-5, 2009, pp. 1172-1176, ISBN:9783902661432 DOI Accesso ONLINE all'editore

M.Rapaccini; F.Visintin (2009). In search of a Product-Service Strategy. In: ASAP SMF conference., Brescia, Italy, 5,6 November, pp. 1-28.

F. Bagnoli; V. Boffo; P. Causarano; F. Visintin (2009). Miti e leggende sulla riforma degli ordinamenti universitari: il caso dell'offerta formativa in Italia. STUDI SULLA FORMAZIONE, vol. XII, 2009, pp. 173-186, ISSN:1127-1124 Accesso ONLINE all'editore

F.Visintin; M.Rapaccini (2009). A theoretical framework for developing product-service strategies. In: POMS 2009 conference, Orlando, Florida, May 1-4, POMS, pp. 151-151.

M.Rapaccini; F.Visintin (2009). La formazione della rete di assistenza tecnica. Come fare evolvere il ruolo dell'operatore del post-vendita.. MANUTENZIONE. TECNICA E MANAGEMENT, vol. 1, pp. 17-21, ISSN:1123-1084

M. Rapaccini; A. Sistemi; F. Visintin (2008). A simulation-based DSS for field service delivery optimization. In: International Workshop on Modelling and Applied Simulation - MAS 2008, Campora San Giovanni, Amantea (CS), 17-19 September 2008, DIPTEM UNIV GENOA, VIA OPERA OUA 15, GENOA, 16145, ITALY, pp. 116-122, ISBN:9788890372414

M. Rapaccini; F. Visintin; O. Borgia; F. De Carlo (2008). Providing industrial maintenance services through a virtual enterprise network: the e-meccanica project. In: International Conference on innovations in networks, APMS 2008 (IFIP Working Group 5.7), Espoo (FI), Sep. 14-17, APMS, pp. 449-455.

F.Visintin (2008). Al telefono ci vuole qualità. ECONOMY, vol. _, pp. 126-126

F. Visintin; M. Rapaccini (2008). Measuring workforce flexibility in service environments: a simulation-based approach. In: 10th Conference on the MITIP 2008, Prague, 12-14 November, MITIP, pp. 240-246, ISBN:9878070437384

P.Siteck; M.Seifert; K.D.Thoben; M.Rapaccini; F.Visintin (2008). Quality management in collaborative networks. In: 14th International Conference on Concurrent Engineering, Lisbon, 2008, IEEE, pp. 203-210, ISBN:978-0-85358-244-1 Accesso ONLINE all'editore

F.Visintin; M.Rapaccini (2008). On the Measure of System Flexibility. In: 19th Annual Conference of the Production and Operations Management Society, La Jolla, CA, USA, 9-12/5/2008, POMS, pp. 0-0. Accesso ONLINE all'editore

M. Rapaccini; F. Visintin (2008). A conceptual model for selecting mobile & wireless solutions in field-services. In: MITIP 2008, Prague, 12-14 Novembre, MITIP, pp. 383-389, ISBN:9788070437384

F. Visintin; M.Rapaccini (2008). After sales service concept: il caso Arval Italia. SISTEMI & IMPRESA, vol. 2, pp. 56-66, ISSN:0394-929X

F.Visintin (2007). Un potenziale non ancora sfruttato. In: S.Cavalieri, M.Perona, A.Pistoni, A.Pozzetti, M.Tucci. Riprogettare il servizio post-vendita. nuovi modelli logistici ed organizzativi per configurare e gestire la rete di assistenza., pp. 3-6, Milano: Hoepli, ISBN:9878820338879.

F.Visintin (2007). Il ruolo del cliente: soddisfazione e fedeltà.. In: S.Cavalieri, M.Perona, A.Pistoni, A.Pozzetti, M.Tucci. Riprogettare il servizio post-vendita. Nuovi modelli logistici ed organizzativi per configurare e gestire la rete di assistenza., pp. 26-31, Milano: Hoepli, ISBN:9878820338879.

F.Visintin (2007). Migliorare il servizio al cliente attraverso la logistica dei ricambi: il caso Epson. In: S.Cavalieri, M.Perona, A.Pistoni, A.Pozzetti, M.Tucci. Riprogettare il servizio post-vendita. Nuovi modelli logistici ed organizzativi per configurare e gestire la rete di assistenza., pp. 251-256, Milano: Hoepli, ISBN:9878820338879.

F.Visintin (2007). Conclusioni.. In: S.Cavalieri, M.Perona, A.Pistoni, A.Pozzetti, M.Tucci. Riprogettare il servizio post-vendita. Nuovi modelli logistici ed organizzativi per configurare e gestire la rete di assistenza., pp. 38-38, Milano: Hoepli, ISBN:9878820338879.

M. RAPACCINI; F. VISINTIN (2007). Evaluating the costs of information systems in small enterprises: a theoretical framework,. In: MITIP, Florence, Sep. 06-07th, pp. 43-50.

M. RAPACCINI; F. VISINTIN (2007). Proceedings of the 9th int. Conference on the MITIP. genova: ecig, pp. 1-459, 9788875441074.

F.Visintin (2007). Un quadro di riferimento.. In: S.Cavalieri, M.Perona, A.Pistoni, A.Pozzetti, M.Tucci. Riprogettare il servizio post-vendita. Nuovi modelli logistici ed organizzativi per configurare e gestire la rete di assistenza., pp. 26-26, Milano: Hoepli, ISBN:9878820338879.

F. VISINTIN; M. RAPACCINI (2007). INFORMATION SYSTEM FLEXIBILITY: A THEORETICAL FRAMEWORK. In: 9th international conference on The Modern Information Technology in the Innovation processes of the Industrial Enterprises, FLORENCE (ITALY), SEP. 06-07, pp. 57-65.

M. TUCCI; VISINTIN F; RAPACCINI M (2006). Quali opportunità di business dal service di impianto?. IMPIANTISTICA ITALIANA, vol. 6, pp. 93-98, ISSN:0394-1582

M. RAPACCINI; F. VISINTIN (2006). La qualità nei processi gestionali: il rischio di progetto. SISTEMI & IMPRESA, vol. 1/2, pp. 27-33, ISSN:0394-929X

M. RAPACCINI; M. TUCCI; F. VISINTIN (2005). Servicing PC industry products: how to choose the best strategy?. In: EUROMA, Budapest (HU), June 19th-22th, pp. 2179-2188, ISBN:9789632184555

M. RAPACCINI; F. VISINTIN (2005). CUSTOMER SUPPORT IN PC INDUSTRY: AN EXPLORATORY STUDY IN THE ITALIAN MARKET. In: 7th international conference on The Modern Information Technology in the Innovation Processes of the industrial enterprise, GENOA (IT), SEP. 8-9, pp. 142-148, ISBN:9788875440503

M. RAPACCINI; F. VISINTIN (2005). On the measure of individual resources flexibility. In: 8th international conference on the Modern Information Technologies in the Innovation Processes of the industrial enterprise, Budapest (H), Sep. 11-12th, MITIP, pp. 105-110, ISBN:9789638656650

M. RAPACCINI; M. TUCCI; F.VISINTIN (2005). After-sales service configuration in Computer Market. In: Sixteenth annual conference of POMS, CHICAGO, April 29 - May 2, POMS, pp. 0-0.

D. Corti; A. Pistoni; F. Visintin (2005). Determinanti e strategie del post-vendita. SISTEMI & IMPRESA, vol. 4, pp. 41-44, ISSN:0394-929X

F.Visintin; M.Tucci (2005). Il tessuto produttivo empolese: verso quale innovazione tecnologica ed organizzativa?. In: A.Ciampolini. L'innovazione per lo sviluppo locale, pp. 11-19, Firenze: Firenze University Press, ISBN:9788884533630.

Filippo VISINTIN

Biography

Filippo Visintin is an Associate Professor of Service Design and Management at the School of Engineering, University of Florence. He coordinates the International Master's Degree Programme in Management Engineering and serves as the Scientific Director of the Information-Based Industrial Services Laboratory. In May 2021 he got the National Scientific Qualification (ASN) as Full Professor of Management Engineering.

He was co-founder and co-owner of SmartOperations srl, a University of Florence spin-off now part of the Digital360 group. With more than a decade of experience as a consultant in healthcare process optimization, his research focuses on healthcare operations management, discrete-event simulation, servitization of manufacturing, and circular economy.

He is a member of the Italian Management Engineering Association (Associazione Italiana Ingegneria Gestionale – AiIG).

His work has been published in leading international journals, including the European Journal of Operational Research, Omega, Industrial Marketing Management, International Journal of Production Economics, Computers in Industry, Computers & Industrial Engineering, Flexible Services and Manufacturing Journal, Management Decision, Journal of Intelligent Manufacturing, Production Planning & Control, Sustainable Production and Consumption, Journal of Medical Internet Research, and IMA Journal of Management Mathematics.

Filippo VISINTIN

Curriculum

CV-English

Filippo VISINTIN

Interest

Service Operations Management

Servitization of Manufacturing

Service Operations in Health Care

Discrete-event Simulation

Service Design

Circular Economy